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Pre-Sale Questions

Can I try a demo of the admin panel?

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Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page or by contacting us via email. We will create an account as administrator so you will feel like the website owner.

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Is your theme compatible with mobile devices?

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Houzez is fully responsive to work on tablets and mobile devices. We have tested our code on a multitude of phones and tablets to ensure smooth user experience on all platforms

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Do you provide theme documentation and tutorials?

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Documentation is included in the package you downloaded from Themeforest. You just need to unzip the Documentation.zip file

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Installation & Updates

How do I install WordPress?

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If you need help installing WordPress, follow the instructions in WordPress Codex or you can watch the Instructional Video created by Woo Themes.

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How do I install the Houzez theme?

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To install the theme you must first have a working WordPress installation on your server. For more information about how to install the theme, please see this video tutorial.

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Can you help me to install the theme on my domain?

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Yes if you don’t know how to install the theme, after purchase you can request our free installation service by opening a ticket on our support forum providing your WordPress login and cPanel login.

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Would i require additional plugins?

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All plugins needed are included in theme installation.

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I'll be qualified to receive future updates?

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Yes, you will receive all future updates for life time.

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How will I know when a new update will be available?

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You will be notified by email from Envato.

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How do I update my theme?

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The update process is pretty similar to the theme installation process. To update your theme you basically need to replace the old theme files. There are different ways to update, please refer to theme update instructions.

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Does the theme include the demo content?

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Yes, Houzez includes the eight demos content and comes with the One Click Import feature so you can easily start with content in the right way.

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Do I need a hosting service for this theme? Which one you recommend?

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Yes, you need a domain name and a hosting service and you have to use WordPress.org and NOT WordPress.com if you want to install Houzez. We recommend one of this hosting service.

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Will your theme Houzez run on latest version of WordPress?

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Yes, Houzez is fully compatible with the latest version of WordPress.

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How can I migrate my old website to Houzez?

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Yes, you can easily import your properties, images and data from any XML & CSV file to your new website using WP All Import plugin and our add on for Houzez.

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Theme Functionalities

Does your theme Houzez support Visual Composer and Slider Revolution?

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Yes, they are fully integrated and included in the theme.

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Does your theme Houzez include a Visual Composer and Slider Revolution license code?

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Licence code for Visual Composer and Revolution Slider is not include.  However you can use them freely or activate your license (if you have) to get plugin update. This it is the Envato policy, also authors of these plugins not allow any theme developer to provide Purchase Code for third party plugins. Anyway we provide plugins latest version within theme update so your website will always updated and secure. 

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What shortcodes do you have for the theme?

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Houzez  included 16 custom Visual Composer modules to give you the ability to create unlimited page templates.

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Is it possible to translate Houzez in other languages?

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Yes, you can translate the theme by using the WPML Plugin or by translate the .pot files included in the theme.

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Can I customize the search?

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Yes, you have different options to customize the advanced search for example you can choose which filter you want to hide or display.

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Can I remove the search field completely?

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Yes, you can remove the search at the global level or enable and disable the search for specific pages at your choice.

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Is it possible to set advanced search open by default?

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Yes, you can manage this option from the backend.

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Can users save their searches?

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Yes, they can save searches and get notifications if new properties listed match their searches.

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Can the Register/Login option be disabled?

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Yes, you can disable from the admin panel.

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Can I allow people to submit their properties?

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Yes, you can allow people to submit properties by activating this option from the Theme Options panel.

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Does your theme have the ability for clients to save their favorite listings?

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Yes, registered clients can save their favorite properties by clicking the “heart” icon visible on each property.

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Does this theme work with any IDX system?

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Yes, Houzez support IDXPress, IDX Broker and iHomeFinder IDX.

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Does your theme support RTL?

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Yes, RTL is fully supported.

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Is there a testimonial page template?

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Yes, there is a testimonial custom Visual Composer, you can find an example here.

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Which email management is included in the theme?

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You can manage email by using Mailchimp which is fully integrated in Houzez. Also you can manage all emails/notifications templates from the admin panel.

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Can i customize the agent form in the property page?

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Yes, you can customize this form using Contact Form 7 fully integrated and available with theme.

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Do the listing pages have the ability to be stripped down to only feature certain information?

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Yes, features information a fully customizable.

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Is there a way to add an expiration date to my listings?

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Yes, you can add the expiration date from Theme Options.

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Is it possible to remove the video from the listing pages?

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Yes, if you don’t add any video in your property page that section will be hidden.

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Does the agents have a front end dashboard?

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Yes, they have a front end dashboard.

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Does this theme has a tenant dashboard?

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Houzez has a front end or back end dashboard for website owners and agents, so basically you can say, for all registered users.

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Is there a way to change the number of listings and/or featured listings from the backend?

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Yes, you can manage all of that from the backend.

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Can i display featured properties?

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Yes, you can have both featured and regular property listing.

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Does this theme include a child-theme?

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Yes, the child-theme is included in the package you downloaded from Themeforest.

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Is there a way for customer's to 'favorite' or 'like' properties, and to view them in their account after login?

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Yes, registered user will see all these properties under Favorite Properties in their front end dashboard.

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Is it possible to disable the user agent feature?

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Yes, you can disable Agents form the Theme Options panel.

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Membership and Payments

What payment gateways are supported?

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PayPal, Stripe and Wire Transfert are fully integrated.

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Are recurring payments supported?

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Yes, recurring payment are supported. Your clients will pay automically if they choose recurring payment during the checkout process.

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Can i create a free membership package?

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When a user login the free package is automatically assigned to him. You can set number of listings for free package in Theme Options. 

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Does customer have to create a PayPal account to pay with PayPal?

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During the checkout process your clients can pay with their PayPal account if they have or just by using their debit or credit cards without to create a PayPal account.

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Customization

How do I customize my theme?

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Houzez is equipped with a feature-rich Theme Option panel which will allow you to easily customize your website. The Theme Option panel is well organized into logical sections and has description for each item.

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Can you help me to customize the theme?

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We will be glad to help you if you are asking for some little modifications like colors, fonts and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

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Can I customize the currency symbols?

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Yes, on Houzez you can have all currency symbols you need.

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Can i customize the logo placement and the menu style?

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Yes, you can change logo and customize the menu as you like, we have different menu options and unlimited colors and fonts.

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Can i setup my own styles and colors?

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Yes, Houzez is equipped with a lot of options to give you the ability to setup your own styles and colors. 

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Can i customize the search fields?

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Yes, you can control the search fields for the Theme Options panel.

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I need new features, can you help me?

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You can keep in contact with us via the Support Forum and suggest new features. We are trying to develop all new features requested by our customer.

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Support

Do I need to register on the Support Forum?

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Yes, this is the best way to get help and stay in touch with our team. Customer support is provided only by the support forum.

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After purchase can I have technical support if I have issues to make it work?

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Yes, you will have 6 months free support and our technical team is always there to help you through our support forum.

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